Managing Workforce and Business Process Outsourcing: Legal, Tax and Operational Perspectives

Outsourcing is a global phenomenon and indeed one of the most competitive business issues of our time. Outsourcing occurs anytime one enterprise makes a contract with another to perform a process that is normally done internally by the first enterprise. The need to cut costs and remain competitive in the global market has fuelled the growth of outsourcing as a business model. The underlying principle is that organisations should concentrate on their core operations leaving non-core functions to external firms that specialise in such operations.

The commonly outsourced jobs and business processes in Nigeria, depending on the business sectors, include payroll management, IT, distribution and logistics, contact and call centres. While outsourcing offers numerous benefits and opportunities to an enterprise, this fast growing business model is, however, not without its challenges. Where a company, for instance, outsources its payroll functions, in addition to savings in payroll costs, the company also reduces office space requirements and operational costs associated with it. But can the provider organisation guarantee the integrity and confidentiality of the data and information released to it by the client company? And where a company retains outsourced staff, will such staff demonstrate sufficient ethics, loyalty and professionalism? Would client company's trade secret be safe with outsourced staff or will it get to the competitors? How do we also guarantee the welfare of outsourced staff to prevent industrial relations crisis and disruptive staff exit?

HR and Business Process Outsourcing have also been in the news in recent time both for good and bad reasons. It is interesting to note that the Federal Government has included Business Process Outsourcing in the recently amended Pioneer Companies List and thereby making Business Process outsourcing one of the businesses eligible for companies income tax reliefs. That is a good news. There is also increasing opposition to outsourcing practice by the Nigerian trade union community as the model is perceived as a threat to job security and decent work, yet, outsourcing remains a legitimate business and a globally recognised business model but the players must play by the rules in accordance with the extant Nigerian labour laws. Only very recently, the National Assembly summoned hundreds of companies over alleged casualisation and abuse of outsourcing. And with this increasing government agencies searchlight on the Outsourcing Industry and the corporate organisations that retain their services, it is no longer business as usual and consequently staying in full compliance is the only sustainable way to go.

It is against this background that this seminar is conceived. The seminar offers practical guidelines and insights to enable your company identify, analyse and maximise outsourcing benefits and opportunities. It also offers essential tips in managing outsourcing outfits successfully in Nigeria


Make the right sourcing decisions - First time
  • Getting started- knowing which process to outsource
  • How to evaluate your business processes
  • Identify outsourcing needs and opportunities in business processes
  • Select vendors and suppliers
  • Managing a multiple vendor environment
  • Legal Issues in Outsourcing
  • The importance of a water-tight Service Level Agreement (SLA)
  • Outsourcing and corporate risks
  • Mitigating business and reputational risks
  • Issues in Offshore Outsourcing
  • Outsourcing and the question of trade unions membership

    Outsourcing and Redundancy:Does outsourcing trigger redundancy obligations including redundancy pay?

    Managing Outsourcing Business
  • Assessing costs, benefits & risks of outsourcing as a business
  • Market Penetration
  • Why Outsourcing deals fail
  • Potential Pitfalls

    Business Process Outsourcing as a Pioneer Company: Prospects, Opportunities and Challenges
  • Accessing Pioneer Status Incentives (PSI)
  • HR Managers/HR Consultants
  • MD/General Managers/Legal Advisers
  • Outsourcing companies
  • Details:
    See Calendar
    The fee covers only lectures, course materials, Group lunch, tea, and coffee.
    Group Discount:

    Organisations sponsoring 3 or more participants will enjoy 10% discount

    Our courses are also available on in-plant basis.

    For enquiries and registration, please contact:
    (Research, Training & Consultancy)
    2A Alade close, off Adeniran Ogunsanya street. P.O.Box 2214, Surulere , Lagos.
    Tel: 01-2911955, 08066192650